1. Agreement to Terms

By accessing our website, placing an order, or browsing our collection of organic and ergonomic pillows at Novo Pillows, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please discontinue use of this website immediately.

We reserve the right to amend, update, or revise these terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services following any changes constitutes your formal acceptance of the modified Terms.

2. Product Descriptions, Pricing & Orders

We strive to represent our handcrafted Canadian wool, memory foam, and natural linen pillow designs as accurately as possible. However, because natural textiles have inherent organic variations, actual textures and finishes may slightly differ from website imagery.

• Currency: All prices listed on this website are shown in Canadian Dollars (CAD) unless explicitly stated otherwise.
• Taxes: Applicable provincial and federal taxes (GST/HST/PST) are calculated and displayed at checkout according to your Canadian shipping destination.
• Order Acceptance: Receipt of an electronic order confirmation does not signify our final acceptance of your order. We reserve the right to cancel or limit quantities for any reason, including stock discrepancies or pricing errors.

For details on active products and custom cushion orders, visit our full Pillow Catalog.

3. Delivery & Inspection Policy

We partner with trusted carriers including Canada Post, DHL, and FedEx to deliver our products safely across Canadian provinces and territories. Shipping timelines provided during checkout are realistic estimates and not guaranteed delivery dates.

Review complete details on carrier options and regional delivery transit times on our dedicated Delivery Information page.

4. 100-Night Sleep Trial & Refund Policy

We want you to experience genuine rest. Most standard bed and ergonomic pillows qualify for our 100-Night Sleep Trial. If during this period you find your pillow does not offer optimal spinal alignment or comfort, you may initiate a return or exchange.

• Returned pillows must be free from tears, severe stains, or unauthorized alterations.
• Refunds will be processed to your original method of payment within 5–7 business days following receipt and inspection at our facility.
• Custom-dimension or clearance items may be designated as final sale.

For step-by-step return instructions, consult our comprehensive Refund Policy.

5. Intellectual Property Rights

All website content, including product photography, interior layout styling, logos, typography combinations, text descriptions, graphics, and custom pillow designs, is the exclusive intellectual property of Novo Pillows and is protected under Canadian and international copyright and trademark legislation.

You may not reproduce, distribute, republish, download, or create derivative works from our digital content without express prior written authorization.

6. Limitation of Liability & Medical Disclaimer

While our ergonomic and cervical support pillows are crafted to encourage natural spinal posture and restorative rest, they are not intended to diagnose, treat, cure, or prevent any medical condition or orthopaedic illness. Customers with chronic neck or back conditions should consult a qualified healthcare provider.

To the maximum extent permitted under applicable law, Novo Pillows and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or website services.

7. Governing Law & Dispute Resolution

These Terms of Use and any separate sales agreements shall be governed by and construed in accordance with the laws of Canada and the applicable provincial laws therein. Any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts in Canada.