1. General Website Information

The content provided on Novo Pillows (accessible via novopillows.ca and related digital channels) is for educational, informational, and personal shopping convenience only. While we strive to maintain current, precise, and verified specifications regarding our organic materials, Canadian wool fillings, and ergonomic memory formulations, Novo Pillows makes no warranties, express or implied, regarding the completeness or exactness of the information.

2. No Medical or Professional Health Advice

Our pillows, lumbar rolls, and comfort accessories are crafted to promote restful posture and sleep comfort. However, individual sleep requirements and physiological alignments vary substantially.

• Not a Medical Device: Novo Pillows products are sleep comfort items and are not certified as orthopedic therapeutic medical devices by Health Canada unless explicitly labeled.
• Consultation: If you suffer from chronic neck tension, spine issues, sleep apnea, or post-injury discomfort, always seek the advice of a qualified physician, physiotherapist, or chiropractor before altering your sleep setup.
• Individual Results: Experiences and ergonomic relief described in customer testimonials reflect individual experiences and do not constitute guaranteed outcomes for all individuals.

3. Product Visuals, Dimensions & Fabric Variation

We take extreme care in depicting fabrics, natural linen shades, and textures as realistically as possible. However:

Prices, inventory status, and promotional specifications are subject to revision without prior notice.

4. External References & Third-Party Services

This website may contain links to external logistics providers (such as Canada Post, DHL, FedEx) or payment gateways. Novo Pillows exercises no regulatory control over the practices, terms, or privacy standards of external websites and assumes no liability for external interactions.

5. Limitation of Liability

To the maximum extent permitted by applicable Canadian legislation, Novo Pillows, its founders, artisans, and distributors shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website information.

For information regarding warranty claims, exchanges, and trials, please consult our Refund Policy and Terms of Use.

6. Governing Law & Inquiries

This Disclaimer and all matters arising from digital transactions on this site are governed by the applicable laws of Canada. If you have questions concerning our products, materials, or certifications, please contact our support team: