1. Information We Collect

When you explore Novo Pillows, place an order, or subscribe to our newsletter, we collect personal and analytical information to provide personalized comfort solutions across Canada.

2. How We Use Data

Novo Pillows processes your personal data transparently, strictly adhering to Canadian privacy frameworks and fair trade practices:

• Fulfillment & Delivery: Preparing orders, arranging freight with Canada Post or courier partners, and sending shipping updates via our Delivery Information channel.
• Customer Assistance: Handling warranty requests, product exchanges, and satisfaction claims under our Refund Policy.
• Experience Customization: Recommending tailored orthopedic, linen, and decorative pillow styles tailored to your bedroom or living space.
• Security & Fraud Prevention: Validating transactions and protecting our store against unauthorized financial activities.

3. Cookies & Tracking Technologies

Cookies are compact text files stored on your local browser that allow our store to remember items placed in your shopping bag, preserve preferences, and deliver continuous shopping continuity.

You can manage or disable cookie tracking at any time via your browser settings without restricting basic storefront browsing.

4. Sharing & Third-Party Disclosure

We respect your confidential information. Novo Pillows never sells, rents, or leases personal customer records to third-party marketing companies.

Data is shared solely with trusted service providers under non-disclosure obligations:

• Certified Canadian logistics and fulfillment couriers.
• Encrypted payment gateways and banking processors.
• Secure cloud infrastructure and email notification providers.
• Government or legal authorities only when explicitly required by applicable Canadian legislation.

5. Data Retention & Safety

We store your details only as long as necessary to complete commercial transactions, fulfill statutory accounting requirements, or handle warranty timelines. All communications and payment forms are encrypted via TLS/SSL secure protocols.

6. Your Rights & Choices

Under Canadian federal and provincial privacy legislation (including PIPEDA), you have extensive rights concerning your stored records:

• Right of Access: Request a full copy of the personal details we hold about you.
• Right of Correction: Update outdated delivery addresses or phone contact numbers.
• Right to Deletion: Ask for your customer profile to be erased, subject to ongoing legal or tax obligations.
• Opt-Out: Unsubscribe from promotional email newsletters through the one-click link at the bottom of any campaign message.