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Fulfillment & Dispatch
Canadian Shipping & Delivery
Dependable door-to-door transit options across every Canadian province and territory, shipped with care directly from our regional fulfillment centers.
Fast & Reliable Canadian Fulfillment
Canadian Delivery Information & Shipping Rates
Every Novo Pillow is crafted, quality-inspected, and dispatched directly from our domestic Canadian fulfillment centers. Learn about our carriers, transit times across all provinces and territories, and parcel tracking procedures.
Canada Post Standard
C$15.00 / flat rate
Ideal for regular residential parcel delivery to homes, apartments, and rural route addresses throughout Canada.
- Transit: 3–7 business days
- PO Box delivery eligible
- Complete door-to-door tracking
Most Popular
FedEx Ground & Express
C$33.00 / parcel
Swift dispatch with prioritized regional routing. Best suited for timely updates and dependable rapid transit.
- Transit: 2–3 business days
- Direct signature confirmation available
- Real-time milestone notifications
DHL Express Priority
C$35.00 / urgent dispatch
Dedicated express corridor delivering priority care to metropolitan addresses and expedited delivery schedules.
- Transit: 1–2 business days
- Dedicated courier handling
- Guaranteed dispatch window
Transit Estimator
Estimate Delivery To Your Province
Select your Canadian province or territory to see expected arrival times and carrier options instantly.
Canada Post (Standard):
2–4 Business Days
FedEx (Express):
1–2 Business Days
DHL (Priority):
1 Business Day
Artisan Handling
Hygienic Sealing & Thoughtful Packaging
Every Novo Pillow undergoes strict quality inspection before being sealed in a breathable, dust-tight cotton bag and reinforced carton made of 100% recycled Canadian pulp. Our pillows are never over-compressed, protecting natural organic wool fibers and memory foam cellular elasticity.
24h
Dispatch Time
100%
Recyclable Cartons
Carbon
Neutral Options
Step By Step
How Your Order Travels to Your Door
We believe in total transparency from your checkout to your first restorative night of sleep.
01
Order Verified
Your order is confirmed in our system, and pillows are allocated from our climate-controlled warehouse.
02
Careful Packing
Hand-inspected, wrapped in breathable protective textile bags, and packed into eco-friendly shipping boxes.
03
Carrier Handoff
Handed directly to Canada Post, FedEx, or DHL. You immediately receive your verified tracking number.
04
Doorstep Arrival
Delivered right to your doorstep with contact-free drop-off and delivery proof captured by the carrier.
Frequently Asked Delivery Questions
Everything you need to know regarding address accuracy, changes, and remote delivery policies.
Standard in-stock pillow orders are prepared and processed within 24 to 48 business hours (Monday through Friday, excluding statutory Canadian holidays). Once dispatched from our Canadian warehouse, tracking will register live scans within 12 hours.
Yes! When shipping to a Canadian Post Office Box or rural postal code (such as postal codes with a zero in the second position), please select Canada Post Standard (C$15.00) at checkout. Private couriers such as DHL and FedEx require a physical civic address.
Please contact our support team immediately through our Contacts page. If your order has not yet been processed by our logistics center, we will update the address free of charge. If the parcel has already been handed to the carrier, a rerouting fee may be applied by the courier.
All shipments are fully insured against transit damage and loss. If your box arrives damaged or appears lost in transit, simply notify our team within 7 days of the scheduled delivery date. Review our comprehensive Refund Policy for complete details.
Standard deliveries are left at your primary doorstep in a secure spot using contactless drop-off. If you require mandatory signature verification, you can choose FedEx Express or request signature-required handling prior to dispatch.